Support & Frequently Asked Questions

Before you call us, we have tried to answer some of the most common questions about our services below. If we have not addressed your question, feel free to drop us an email, a call or connect socially.


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Frequently Asked Questions ON

Website Design & Development

The length of time it takes to create a fully functional website is based on several factors. As a creative agency we only create custom designs and can take anywhere from 1 – 2 weeks, depending on the complexity of the design and the number of revisions you require. The development phase also requires an additional time for 1 – 6 weeks, depending on the number of pages, and the functionality required. Please bear in mind that these are general guidelines or estimates based on our previous work, and at most cases we meet the timeframe you have in mind.
It is difficult to quote an average price, due to the enormous range of requirements for a site, however, we have a guide for you to reference to check it here. According to BusinessWeek Online, an agency could charge from £750 or more for a basic Website, not including Web hosting fees. Our pricing is always on project-based and there are many, many factors that influence the ultimate cost of any given website, and we encourage you to read our article regarding Website pricing for more information and guidance on searching for your Website provider.
We specialise in HTML5, CSS3, and PHP and are very experienced with Jquery, JavaScript, XML, Ruby on Rails, and others. We can also handle any .NET projects if there’s something we can’t do, we can reach out to our network of partners for additional services (at no additional cost to you).
We give as much latitude as we possibly can after the launch of your business website within the first month. After you’ve identified any issues or bugs we can complete up to 2 rounds of major revisions at no charge, all minor revisions are provided at no charge. After that, all other changes beyond the first month of work completed shall be charged at £25.00 per hour.
Ohh Yes! We work with funded startups and provide great packages for all types of startups and small businesses. You can find out more out our offers by getting in touch with us via phone at 0800 368 7484 or email us at or visit our offer page.
For small projects, 60% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required at the halfway point, with the final third due upon completion of the project.
Yes! All our website development projects come with WordPress content management system for FREE. This enables you to manage, refresh and update your website on the desktop or mobile tablet anytime and anywhere.

If you anticipate regular needs for maintenance, one of our Ongoing Maintenance Plans may be more cost-effective for you.

MediaWorkx Creative Digital offers two plans for maintaining and refreshing your website content. We don’t care which option you choose, but we strongly encourage you to update your site regularly.

The Pay as You Go Plan: Call us when you need to add to or make a change to your content. We’ll complete your request within 48 hours and bill you at our standard hourly rate of £25.00 per hour. Urgent requests can generally be completed within a few hours for an additional charge.

Ongoing Maintenance Plan: Call us to sign up for one of our ongoing maintenance plans, and you’ll receive a discount on our standard rates.

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eCommerce & mCommerce

Several key elements make a successful eCommerce business.

First – It’s the domain name – this is your brand and must be such that is simple to ready but also memorable.

Second – it’s the actual eCommerce website to showcase your products to your target audience.

Thirdly – It’s an SSL (Secure Socket Layer) certificate, this secures your website and makes it safe for people to shop on your website.

Fourth – You will need a merchant account and a payment gateway to process the funds coming through your eCommerce website.

Fifth – This is the one most overlooked by many, online marketing of your eCommerce website. Making sure you discuss the marketing plan or strategy for your online business from the get-go and don’t make it an afterthought as the growth of your business rely on a well-executed launch, pre, and post-marketing strategy.

Yes. If you only have a handful of products, you can use PayPal, Stripe, Sage or GoCardless for payment processing. However, you should understand that your customers will be directed to the merchant’s site while placing their order. Also, as your sales grow, it will become more economical to switch to a standard merchant plan.
The hosting of your site is also crucial and MediaWorkxHOST can provide you with a suitable package that we can scale up when required quickly for you with minimal effects on your online business.

If your eCommerce store hits a high threshold of traffic, we shall advise you in advance to move your store to a cloud or hybrid server which scales up dynamically according to the traffic flow into your online business.

mCommerce, in essence, is your retail outlet in your customer’s pocket. A 24 hour a day shop that never closes or is out of reach for your customers.
We use the same payment gateways on mCommerce and eCommerce, and we have vast experience in payment integration and secure payment methods.
Payment integration with PayPal, Stripe, Braintree and Google Checkout.

Frequently Asked Questions ON

Search Engine Optimisation (SEO)

Custom SEO packages are generally far more robust particularly in regards to off-page optimisation, engagement, and link building, but most importantly, these plans are tailored to your website’s particular needs and SEO objectives
Yes, with lots of time, expertise, and patience. Learning the ins and outs of SEO, developing a strategy, and implementing/monitoring progress is a time-consuming feat that many business owners aren’t interested in tackling.
Our SEO services are offered for clients who want to spend time on other aspects of their businesses while letting experts handle their SEO campaigns.
Yes and No. Ok, so it’s a bit tricky and would be unethical for any SEO agency provider to guarantee specific search engine results due to the uncontrollable variables that influence them. SEO is an investment in your business with high return and not a cost.
That being said we usually see results from 6 months to 9 months of consistent SEO on a chosen keyword. This also varies depending on the selected keyword’s competition. That’s why any company that makes such a promise off the bat without in-depth analysis of your industry’s competitive keywords demonstrates a fundamental lack of understanding of SEO. 
The methods and practices we employ are both ethical and have a strong history of success.
Aside from a few items that require client approval, you can be as involved or hands-off as you would like. Some of our clients choose to be highly engaged and enjoy providing content ideas and suggestions. Others prefer to concentrate on their day-to-day business and leave all SEO efforts to our team. We respect each owner’s time and commitments.

Regardless of your involvement level, our SEO team will always provide consistent reporting to ensure that you’re informed on current developments.

Frequently Asked Questions ON

Web Hosting

In a shared hosting environment, multiple websites share a single large server. By having various sites on a shared server web hosting companies like can offer at more affordable rates. Shared hosting is the most common method of hosting sites for small-to-medium size users with light to moderate Web traffic.
Bandwidth is the amount of data that can be transmitted at a given moment to a server. The higher your bandwidth, the more significant amount of traffic your site can handle at one time.
No. Offering unlimited bandwidth or disk space is just not possible as all hardware has limitations.
However, we monitor each hosting account and if we notice the need for more space, we shall notify you and migrate your website to the right hosting package without any outage. 
All web hosting accounts are activated instantly, 24 hours a day, 7 days a week, 365 days a year. You will receive your Welcome Email within seconds of your account being purchased. For the hosting package to propagate and to be active it’s generally about 24hrs (though this happens quite quickly we give this time as a precaution)
Domains are registered as soon as you order them, but it can take between 24 and 72 hours for the DNS entries to propagate fully throughout the Internet and for the site to be visible through that domain name.
We accept direct debit, MasterCard, Visa, Maestro (Switch), Solo, Visa Electron, and Visa Delta. We do not accept cheque, postal orders, standing orders, or cash.
Every time you purchase a product from us, you will receive an invoice in your email. You can also view and print all your invoices in your MediaWorkxHOST Customer Area.
All our web hosting accounts come with a no-fuss 30-day money back guarantee. If you do not like your account, simply let us know through our Customer Services team. This offer excludes any domain name fees.

Frequently Asked Questions ON

Domain Names

A domain name is a two-part web address unique to your specific website. For example, our domain name is While the first part is who you are, the second part describes the type of company, organisation, country or another category, “”, is a TLD, or Top Level Domain. In this case, the “” stands for commercial UK company.
While the total length of a domain name may be up to 63 characters, the only characters allowed are letters, digits, and the dash.
So we mean to have something like: or
The cost is £9.98 per year for most top level domains. We’ll need your name, address, phone number, and e-mail address to register your domain for you or go to to register online.
Our nameservers are: and and our tag is ‘ENOM‘.
Domains are registered as soon as you order them, however, it can take between 24 and 72 hours for a domain name to become visible on the Internet as each DNS updates its database of domain names.
Yes – unlike some agencies we always register the domain in your name or in your customer’s name if you are working on someone’s behalf.
Yes, you can, and we provide a control panel so that you can make these changes yourself at any time and that’s all included in the price. If you would like us to action the transfer then email us at
In the past, Nominet issued certificates as confirmation of the contract that exists between Nominet and the registrant and this continued until August 2003. Paper certificates and reply Forms have now been replaced by an online system.
You will receive a 30 days notice when your domain is coming up for renewal. Use our intuitive and straightforward Renewal Services area to renew your website names. Make sure your email address is valid, working and up-to-date.
Yes, if you decide to add web hosting in the future you can easily upgrade with one of our feature-rich hosting packages starting from as little as £5.75 per month.

Frequently Asked Questions ON

Mobile App Development supports iOS (the Apple iPhone platform), Android (the Google platform) and HTML5. So you get native apps for the iPhone, the iPod Touch and the iPad using iOS version 5.0 and higher as well as for every variety of Android smartphone or tablet. In this way, we cover the majority of the app market.
An iPhone/iPad app is a small computer program that runs on the iPhone or iPad. The iPhone and the iPad are the powerful marketing and communication mobile platform, and gomobiApp takes full advantage of it.

An Android app is similar but designed to be downloaded onto Android phones or devices.

The growth of the mobile market is huge throughout the globe and continually reshaping how we interact in our everyday lives. iPhone and Android phones are leading the market because of the applications that users can download and use on their phone. They provide instant information and provide customers with a direct way to contact a business from their iPhone or Android device. With our solutions, you can engage, inform, and impress your customers. We also provide solutions that are specifically designed to help build brand loyalty and create frequent buyers for your business with the use of our Check-in (GPS) Coupon system, QR Coupons, Loyalty cards.
gomobiApp is the ideal solution for small businesses looking to create brand loyalty and frequent buyers. We do so by providing small businesses with a mobile application that rewards customers for frequent visits through coupon rewards that are unlocked using our “check-in coupon system.”
It depends on the package you choose from our pricing page, and for all our packages you will get the following:
  • Personalized iPhone or Android app solution customised to your business.
  • App submitted personally by our staff to the iTunes App Stores & Google Play.
  • Lifetime support and maintenance of your app.
  • Regular updates and improvements to your app.
  • Powerful CMS account to update your app, instantly.
  • A microsite for marketing your app

And read more

Once created, gomobiApp we will submit your app to the iTunes Appstore or Android Market (as applicable) within 48 hours. It then takes about two weeks to gain approval. In the highly unlikely event that your app is rejected, we will work with you to make the necessary changes. With gomobiApp, approval is guaranteed.
gomobiApp provides a clean professional App Management System (AMS) platform for easy content updating to your app. Just log in to your gomobiApp account, make the change, and your app is instantly updated.
gomobiApp works hard to ensure all our applications are accepted. We guarantee your application will be accepted to the iTunes App Store or your money back!
Looking to notify your customers/audience of a sale or event? gomobiApp allows you to send “push notifications” right to your customer’s iPhone or Android devices. Log into your account, locate the Messages menu and enter the information you want to send, the selecting the options of the message on the 3 step process and click send!
Apple’s App Store has hundreds of thousands of apps. If you want people to find your app, you’ll have to point it out to them in the real world.
Place a QR code on your business cards, your receipts, your website, or in your printed materials. That way, your customers can download your app straight from their app store. Be sure to use your gomobiApp micro-app site. It’s important that people know you have an interesting app.

For further marketing ideas such as video intros, app reviews, please get in touch with us.

We have three packages to choose from for your business apps, costs start from £25.00 per month and £879.00 set up the cost. For apps with in-app purchasing such as takeaways, restaurants etc., the cost is £895.00 set up cost plus £45.00 per month. We currently provide a 20% discount to all non-profit organisations.

What some of our clients say about us


Or if you prefer to speak to someone call us on 0800 368 7484

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